Navigating the Complexities: How We Work with HOA Board Members to Make Them More Successful - Article Banner

San Francisco HOA boards have a lot of complexities to deal with – both on a day to day basis and while considering what’s best for the community in the long term. We’ve been working with HOA boards in the Bay area for years, and we’ve learned that most communities want to provide a pleasant and supportive association for themselves and their fellow homeowners. But board members are volunteers, and the amount of work that needs to be done can quickly feel overwhelming. 

Between the budgeting and the homeowner relations and the coordination of maintenance vendors and cleaners, taking care of every detail can get tricky and become time-consuming 

If you want your HOA board to be more successful and effective for the entire community, it’s important to partner with a professional San Francisco HOA property management company

At SNS Management, we have a lot of experience working with HOAs, and we know that delegating some of the day-to-day operational logistics can be a huge win for those boards. We know better than anyone what kind of time requirements and the legal requirements that you are called to manage. 

We want to tell you a little bit about how we work with boards of HOAs to ensure they’re successful and their communities are comfortable. Here’s why you should work with a team like ours, and how we can help you. 

Why You Should Work with a San Francisco HOA Management Company 

San Francisco property managers who specialize in HOAs can prioritize the needs of your community. You can expect a number of benefits, including personalized services, time management, and improved systems when it comes to communication, finances, and vendor management. 

Let’s take a look at a brief list of benefits that you’ll want to think about if you’re not already working with a management partner. 

  • Customized and Personalized Services 

No two HOAs are alike, and you don’t want to look for a one-size-fits-all plan for HOA management. If you’re a huge HOA with hundreds of properties in your association, you’ll look for an organization that can support your size. If you’re a smaller community and you appreciate feeling like you’re getting personalized attention, you’ll want to work with a team like ours, which can make a real impact on your community and with your homeowners. 

The right management company will help you solve your unique complexities. Maybe you’re struggling with collections and assessments. Maybe you want full-service HOA management or simply a little help with meetings. A property manager can provide specific duties and comprehensive, full-service management. 

  • Liaisons and Relationships

San Francisco property managers work with the HOA board and leadership as well as the entire association and the homeowners in your community. We understand the balance that’s required. 

It’s easy for a board to quickly get overwhelmed. An association is responsible for financial budgeting and forecasting as well as enforcing the rules and regulations of the HOA. There are disputes to be managed and fines to be collected. Board meetings have to be scheduled, attended, and documented. Keeping the entire community informed can seem impossible when everyone communicates differently and has various priorities. 

A good management company will be the link between the board, the association, and the community. Your property manager will handle your owners and develop relationships based on trust and respect. You can ask your management company to enforce the regulations and hold residents accountable for violations and fines. 

  • Accounting and Financial Support 

Accounting services and financial reporting are some of the most in-demand services of any HOA management company. As a board, you need a qualified and experienced team of experts who can collect and account for dues, manage violations, and keep the community running according to the goals and priorities of the association. You need property managers who can solicit bids from vendors and contractors for work that needs to be done and make sound recommendations on how to put together an operating budget and a reserve fund. 

There’s more accountability, greater support, and better resources when you’re working with a San Francisco HOA management company. 

How Do We Make You More Successful as a Board, an HOA, and a Community?

Our ability to help you succeed comes down to two things: experience and resources. Here’s why it matters. 

  • We Improve HOA Communication with Tech 

Communication tools have expanded and improved over the last decade. Your HOA should be using automated messages to share information. We can help with an online portal for all of your homeowners to use, where they can send messages, read information, access bylaws and other governing documents, and pay HOA dues, fines, and assessments. 

A property management company can protect your time by working with your board leadership as well as the entire association and the homeowners in your community. We can take over the communications with the board, the association, and the homeowners within your community. You can expect your property manager to handle your owners and coordinate with vendors and external stakeholders. Management companies are good at systems and processes, and communication is often a specialty. Things will feel more open and less unruly.

The technology that property managers bring to your HOA is invaluable, especially when it comes to responsive communication. Your property manager is more available and accessible than the board members are. Property managers will provide platforms for communication that are easy to use, transparent, and secure. With this technology, your HOA board is in control of viewing financial information and using that data to make smart decisions. 

Delegate your property management company to documenting and tracking your association’s bylaws, regulations, and other governing documents. You should always be able to see financial statements. 

  • Enforcing Rules in Your Own Backyard is Complicated 

It’s not always easy to be the person handing out violation letters and collecting fines in your community. Especially when it’s the same community you live in yourself. 

This is often uncomfortable for board members. We can certainly understand why. 

Eliminate that discomfort with the help of property management. Your property manager can easily be more objective. Not only will this provide a buffer between you and your homeowners, it also helps you avoid liability. If your association is enforcing the rules with one homeowner but not another, you’re welcoming a lot of legal risk into your HOA. The board must enforce the rules uniformly in your homeowner association otherwise the entire organization will be vulnerable to lawsuits and legal claims. 

Your community has to trust that the HOA is going to hold everyone accountable to the same standards and requirements. Your property manager can be counted on to treat everyone consistently. Enforcement is likely to improve when you have property managers taking care of this responsibility. 

  • HOA Property Management Accounting for Accuracy and Transparency 

Within the community, your homeowners are right to expect accounting and financial services that are detailed, accurate, and transparent. Keeping reliable books is one of the most essential functions of any HOA, and you can easily hand off this responsibility to your property management partner. We can take away some of the time-consuming accounts payable and accounts receivable functions. Expect to work 

with a qualified and experienced team of professionals who can collect and account for dues, manage violations, and keep the community running according to the goals and priorities of the association. 

Smart and well-connected property managers are willing to solicit bids from vendors and contractors for work that needs to be done. We can make sound recommendations on how to put together an operating budget and a reserve fund. 

Look for good technology so you can review the financial statements, invoices, accounting records, and profit and loss statements at any time. These will have to be provided at tax time and presented at the HOA board’s annual meeting. You need to know that your property manager is providing financial information that’s accurate and easily accessed. 

  • Meeting Management 

You want a large attendance at your annual meeting because that’s how homeowners feel involved and heard. But, board meetings can be a hassle, especially when you have limited time and agenda items.

Instead of trying to organize all of this yourself, delegate meeting management to your property managers. When you’re working with experienced HOA managers, you’ll find your meetings are more organized and productive. Let your management company schedule the meetings, get the word out to homeowners, and follow up on action items and agenda issues. 

  • Leverage Vendor Relationships 

Property managers in San Francisco have established relationships with local vendors and contractors, which will be a huge source of support when you need work done in the community and you can’t seem to find anyone on budget or available. The board doesn’t need to waste its time asking for proposals from landscapers, roofers, pool cleaners, and other service providers. Hand this off to your property management team. They’ll know what to look for and how to measure cost against value and services. 

Contact Property ManagerWe would love to tell you more about the value we bring to HOA communities like yours. Please contact us at SNS Management and we’ll talk about our San Francisco HOA management services.